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Privacy Policy

Introduction

Effective date: 10/12/26

Vivavolt (“Vivavolt,” “we,” “us,” or “our”) designs and installs solar photovoltaic systems, battery backup, heat pumps, generators, and EV charging equipment for homes and businesses. Our headquarters is at 50 Kearney Rd, Ste. 11, Needham, MA 02494.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit vivavolt.us (the “Site”), contact us, request a quote, or use our services. By using the Site, you agree to the practices described in this policy.

Information We Collect

We collect information you give us directly, information collected automatically when you use the Site, and information from third parties involved in your project.

Information you provide

  • Contact details, such as your name, email address, phone number, and mailing address.
  • Property and project details, such as your installation address, roof or site characteristics, electrical panel information, photos, and the type of equipment you are interested in.
  • Energy information, such as utility account details, utility bills, and energy usage history, when needed to size a system or apply for incentives.
  • Ownership and financing information needed to complete permits, interconnection applications, rebates, or financing applications.
  • Payment and order information when you purchase products or services. Card payments are processed by our payment providers, and we do not store full card numbers.
  • Any other information you include in messages, forms, reviews, or calls with us.


Information collected automatically

  • Device and usage data, such as IP address, browser type, pages viewed, referring website, and the date and time of your visit.
  • Information collected through cookies and similar technologies, as described in Section 5.


Information from third parties

  • Utilities, permitting offices, manufacturers, financing partners, and incentive programs may share information with us about the status of your applications, equipment, or account.

How We Use Your Information

We use personal information to provide our services and run our business, including to:

  • Respond to inquiries and prepare quotes, proposals, and site assessments.
  • Design, install, inspect, maintain, and service equipment.
  • Apply for permits, utility interconnection, rebates, tax credit documentation, and other incentives on your behalf.
  • Process orders, payments, warranties, and financing applications.
  • Schedule appointments and send service reminders, such as generator maintenance notices.
  • Send updates or marketing messages, where permitted. You can opt out at any time (see Section 7).
  • Operate, secure, and improve the Site.
  • Comply with legal obligations and protect our rights.

We do not sell your personal information.

How We Share Your Information

We share personal information only as needed to deliver our services or as required by law. This may include:

  • Utilities and grid operators, for interconnection, net metering, and program enrollment.
  • Permitting authorities and inspectors, such as local building and wiring departments.
  • Incentive and rebate programs, such as Mass Save, the Massachusetts Clean Energy Center, and federal or state agencies.
  • Manufacturers and suppliers, for equipment orders, registration, warranties, and monitoring.
  • Financing partners, if you choose to finance your project.
  • Service providers who help us operate, such as website hosting, payment processing, scheduling, email, and analytics providers. They may use your information only to perform services for us.
  • Subcontractors, such as licensed electricians or crews working on your project.
  • Legal and safety purposes, when required to comply with law, respond to legal requests, or protect the rights and safety of Vivavolt, our customers, or others.
  • Business transfers, if Vivavolt is involved in a merger, acquisition, or sale of assets.

Cookies and Tracking Technologies

The Site uses cookies and similar technologies to make it work properly, remember your preferences, and understand how visitors use it. These may include:

  • Essential cookies, needed for the Site and forms to function.
  • Analytics tools, such as Google Analytics, which help us measure traffic and improve content.
  • Third-party content, such as embedded maps, fonts, videos, or social media links (for example, Facebook), which may set their own cookies.

You can block or delete cookies through your browser settings. Some parts of the Site may not work properly if you do. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Data Retention and Security

We keep personal information as long as needed to provide our services, honor warranties, maintain equipment service records, and meet legal, tax, permitting, and incentive program requirements. When it is no longer needed, we delete it or make it anonymous.

We use reasonable administrative, technical, and physical safeguards to protect personal information, consistent with Massachusetts data security regulations (201 CMR 17.00). No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you as required by law.

Your Choices and Rights

  • Marketing emails: You can unsubscribe using the link in any marketing email or by contacting us.
  • Text messages: If you agree to receive texts, you can reply STOP at any time to opt out. Message and data rates may apply.
  • Phone calls: You can ask us to stop marketing calls at any time.
  • Access, correction, and deletion: You can ask us to show you the personal information we hold about you, correct it, or delete it. We may keep some information when required by law or for legitimate business purposes, such as warranty, permit, or tax records.

Depending on where you live, you may have additional rights under state privacy laws. To make a request, contact us using the details in Section 8. We may need to verify your identity before responding.

Other Terms and Contact Information

Children’s privacy. The Site is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.

Third-party links. The Site may link to other websites, such as manufacturer, utility, or incentive program sites. We are not responsible for their privacy practices, so please review their policies.

Changes to this policy. We may update this policy from time to time. We will post the updated version on this page with a new effective date.

Contact us. If you have questions about this policy or want to make a privacy request, contact us at:

Vivavolt

50 Kearney Rd, Ste. 11

Needham, MA 02494

Phone: 781-908-2200

Email: office@vivavolt.us

Privacy Policy of Vivavolt

Vivavolt operates the www.vivavolt.us website, which provides complete SOLAR ENERGY SOLUTIONS.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Solar Energy Solutions, the Website www.vivavolt.us.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.vivavolt.us unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.